UK delivery firm Yodel has disputed a claim by retailer Game that last-minute network issues had caused delays to some PS5 pre-orders.
In an email sent to customers today, Game claimed that some PS5 pre-order customers might not receive their console on Thursday because Yodel had informed it of last-minute capacity issues earlier in the day, forcing the retailer to take on additional couriers.
However, in a statement issued to VGC, Yodel disputed the suggestion it had informed Game of logistical issues at the last minute and claimed that it had been “consistently clear” with the retailer on its order volumes.
A spokesperson for the company said it was “deeply disappointing” that its name had been “incorrectly used” in an email sent to Game customers and insisted there were no delays within its network.
“Yodel does not work directly with Game. Our client is GFS, a fulfilment business who work in partnership with Game,” a spokesperson told VGC.
“We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel’s name has been incorrectly used in an email to customers on the status of orders.
“There are currently no delays within our network, and any issues regarding delivery capacity is a matter for GFS and not Yodel,” it added.
“The safe, secure and timely delivery of each of these parcels is our utmost priority, and we are committed to ensuring customers receive the excellent service which we stand for.”
Following Game’s message to customers on Wednesday, “Yodel” started to trend on Twitter in the UK as customers took to social media to vent their frustration over the potential delay.
Game wrote in its email to customers: “We would like to apologise for any disappointment that this may cause you but we can assure you that your console is packed and ready to be delivered by one of our couriers.”
Amazon will be taking new PS5 orders in Europe on November 19, as will Game and Currys in the UK.