Users claim PS Plus upgrades penalise those who used discounts and stacked subscriptions
Sony accused of ‘anti-consumer’ upgrade options in Asia
Unconfirmed reports claim that upgrade options for Sony’s new PlayStation Plus subscription service unfairly punish some players.
Following the Asian launch of the revamped PS Plus service on Monday, some claims have emerged from players who purchased existing memberships using a discount or chose to stack subscriptions before the option was disabled earlier this month.
Among the complaints being levelled at Sony, it’s claimed that players who purchased their existing subscription using a discount are being charged extra to upgrade to a different PlayStation Plus tier, wiping out any previous savings.
UPDATE: Sony Interactive Entertainment has claimed a “technical error” was to blame for players being charged extra to upgrade to different PlayStation Plus membership tiers if they had previously purchased discounted memberships.
Introducing the all-new PlayStation Plus
ORIGINAL STORY CONTINUES: Players who previously stacked PlayStation Plus subscriptions also claim that in order to upgrade to a new membership tier, they’re required to do so for the entire duration of their current plan, which in some cases run for years and require making a significant upfront payment, especially if they bought them at discounted rates.
The revamped PlayStation Plus service will launch in June in Japan, North America and Europe.
Seemingly confirming that users who want to upgrade must do so for the remainder of their current plan, PlayStation’s UK site currently offers the following information on PS Plus upgrade options.
“When the new PlayStation Plus membership plans launch, you will be able to upgrade to a plan with more features and benefits.
“When you upgrade you will be charged a pro-rated fee to level up the remaining time on your existing membership to the desired level.
“For example, if you purchased a 12-month membership five months ago and have seven months left, you will need to pay a pro-rated upgrade fee to upgrade your remaining seven months to the desired plan level.
“Then on your next payment date, you will be charged for the standard price of the membership plan level that you upgraded to at your current payment frequency.”
VGC has asked Sony if it will be possible for players with stacked annual subscriptions to upgrade to a higher tier for a shorter period of time, for example a year, with the option of then returning to the lower tier once that 12-month term expires.