Its been two weeks and i'm still not able to play the game. Dont tell me to open a ticket because i have already done that and all i'm getting from you people is general answers and and none of it are working. Give a solution asap pic.twitter.com/v5FNWzybWO
— K.Divakaran (@diva_kln) November 12, 2019
Following a series of updates designed to address issues launching the game, all of which have been released via its Twitter support account, the studio has released a blog post apologising for ongoing problems.
“We are aware that a small number of Red Dead Redemption 2 PC players are still experiencing some ongoing problems with the game stuttering,” it said.
“We believe this is due to unforeseen issues related to specific combinations of Nvidia graphics drivers, Nvidia GPU cards and certain CPU’s.”
Rockstar said it will launch an update to the game on Wednesday which “will address the stuttering issue alongside a host of other fixes”.
But it’s continuing to work with Nvidia to “completely resolve the stuttering issue in a future update”, which may take another few days.
Original story continues: “We sincerely apologize for this temporary inconvenience and will update you as soon as we have more information to share – we want everyone to be able to experience Red Dead Redemption 2 on PC as we intended as soon as possible,” Rockstar added.
“And as a show of gratitude to our PC fans while we sort this out in the coming days, everyone who plays Red Dead Redemption 2 on PC this week and through to the holiday season will receive a complimentary care package for Red Dead Online that includes the Prieto Poncho and an assortment of provisions and ammo. Look for more details on the care package to come.
“Thanks again for your continued patience and understanding.”
Rockstar’s blog post didn’t specifically address the issues people have had – and have continued to report encountering in recent days – launching the game itself, although it’s possible the upcoming updates will address these too.
It did say more vaguely: “If you are experiencing any issues that are impacting your experience with Red Dead Redemption 2 for any reason, please start by first visiting the troubleshooting page on our Support site for assistance.”
Neither did Rockstar’s post mention the company’s refund policy and whether this will be relaxed considering the ongoing issues. Numerous users have complained over the past week of being met with silence when attempting to request a refund.
Red Dead Redemption 2 has shipped almost 26.5 million copies since launching for PS4 and Xbox One in October 2018, according to publisher Take-Two.