PlayStation Store introduces 14-day refund policy

New policy applies to pre-orders and games not yet downloaded

The PlayStation Store has introduced a new refund policy, allowing users to cancel their PS4 digital purchases within 14 days.

The new terms cover pre-ordered content, as well as released games and DLC that players have not yet started to download or stream.

In cases where the user has started to download or stream purchased content, they are not eligible for a refund unless the content is “faulty”.

With this in mind, it might be worth considering disabling the automatic downloads feature in PS4’s system settings.

Sony’s new cancellation terms also state: “If you purchase in-game consumables on the PlayStation Store, they will be delivered when you next launch the game, until then you will have up to 14 days from the date of transaction to cancel.

“If you purchase in-game consumables during gameplay, they will be delivered immediately so you will not be able to cancel the purchase. In-game consumables are items such as virtual currencies (e.g. FIFA packs or GTA Cash Packs), boosts and other items that are depleted during gameplay.”

For subscription services such as PlayStation Plus, users can cancel within the 14-day trial period, after which they will be charged depending on how long they’ve used the service.

To request a refund, users need to contact PlayStation Support. All refunds will be reimbursed to users’ PlayStation Store wallets and not the cards they used to purchase items.

The policy change coincides with Sony Interactive Entertainment’s move to cease the sale of digital download codes in third-party retail stores.

“We can confirm that as of April 1, 2019, Sony Interactive Entertainment will no longer offer full games through SIE’s Global Digital at Retail program,” a PlayStation spokesperson said.

“This decision was made in order to continue to align key businesses globally. To support full games and premium editions, SIE will introduce increased denominations at select retailers. DLC, add-ons, virtual currency, and season passes will still be available.”