The controller, which is compatible with consoles, PC, mobiles and tablets, loses connection in various circumstances, and for some people only when playing certain games, according to over 1,700 users on a 44-page thread in Microsoft’s help forum.
Xbox Series X/S at retail
- Buy Xbox Series X at Walmart (US)
- Buy Xbox Series S at Walmart (US)
- Buy Xbox Series X/S at Best Buy (US)
“At Microsoft, we put all of our products through rigorous quality assurance testing and are committed to providing customers with an unparalleled gaming experience,” it said.
“We are aware some players may be experiencing disconnects with their new Xbox Wireless Controllers and our teams are actively working on a solution to be included in a future update.
“For the best experience, we encourage customers to update to the latest controller firmware by following the steps posted here or visiting https://support.xbox.com for assistance.”
Microsoft is currently using a customer experience survey to ask Xbox Series X/S owners if they would like to see any PlayStation controller features made available for its consoles.
In a questionnaire distributed to customers who have purchased Xbox Series X/S consoles, one question appears to be canvassing interest in PS5’s DualSense controller, which also launched in November and has been widely praised for features including its adaptive triggers.