This week it was reported that matchmaking problems in Avengers were being exacerbated by a declining player count, with the PC version dipping below 1,000 concurrent players for the second consecutive day on Thursday.
Even on console, finding other players to group up with has reportedly become more difficult since the game launched in September.
In a statement published on Thursday (via Kotaku), Crystal Dynamics studio head Scott Amos said the developer was listening to the concerns and suggestions of its playerbase, and insisted he was confident that its audience numbers would grow.
Amos listed a number of features planned to be added to Avengers, including new mission types, a new Outpost, and new characters including Kate Bishop and Clint Barton.
“Every day we fight to make the best game possible for our community,” he said. “We have a great community management team at Crystal Dynamics and Square Enix who funnel all of your concerns, suggestions, and feedback to the development team daily.
“We are listening. We are making fixes, improvements, and additions as fast as we safely can to make Marvel’s Avengers the game we all aspire it to be.
“As such, we have a number of new content pieces coming in the weeks ahead including: a totally new War Zone mission type called Tachyon Rifts, a new Outpost that’s a jumping off point for new story missions in the future, and AIM’s Cloning Lab, which requires a coordinated high-level group of four players to beat with new top-end loot rewards for finishing it.”
In addition, Amos said that each of these updates would add tuning and bug fixing to the overall game experience. The first two new playable characters will also arrive in the near future, he said.
Lastly, Crystal Dynamic will continue to address issues and overall game balance, including loot distribution and quality of life features, Amos said.
“We are confident that we’ll see PC players (as well as those on Xbox One and PlayStation 4) return to the game as we add exciting new late-game content and demonstrate that we continue to be focused on improving the game.
“We’ll have more information and details about the very near content drops in a blog scheduled for next week and we have new community communication initiatives coming soon to even more directly share fun and useful information with you.
“Thank you for coming with us on this journey to truly realize the best of what Marvel’s Avengers can become.”
Speaking during a financial results briefing in July, Square Enix president Yosuke Matsuda said the company had “very high” expectations for Marvel’s Avengers.
“Since it will be a title with GaaS (Game as a Service) features, our operations after the game goes live will also be key, not just initial sales on launch,” the president said. “We hope to build excitement around the title by rolling out powerful add-on content.”
Avengers will be released for PS5 and Xbox Series X/S later this year and current-gen owners will be able to upgrade at no additional cost.