Notice: To display this embed please allow the use of Functional Cookies in Cookie Preferences.
Crucially, this means that those who are unlucky enough to receive the wrong region version of the PS4 game cannot upgrade it to PlayStation 5.
As demonstrated by Twitter user SJPearson85, PS5 users can solve the issue by creating a Russian PlayStation account. However, they will not be able to access their DLC via this method, such as the extra content included with premium editions of the game.
Users in other European territories such as Germany and Greece are also claiming they’ve received the Russian version on Ubisoft’s official support forum, blocking their free PS5 upgrade.
VGC has contacted Ubisoft for comment on the claims and will update this story when we hear back.
It’s not the first time this issue has been reported for Ubisoft’s games: last year some users claimed they had received Russian region versions of Assassin’s Creed Valhalla on PS4 in the UK, which was also blocking them from upgrading to PS5.
This issue was again reportedly solved by changing to a Russian PlayStation account.
Sony recently generated controversy when it opened pre-orders for the delayed Horizon Forbidden West and revealed that the standard PS4 version couldn’t be upgraded to the PS5 version, with “no plans for an update offer”.
Instead, only those who purchased the $80 / £80 Digital Deluxe Edition, or even more expensive physical editions, were entitled to both PS4 and PS5 versions of the sequel.
Following player backlash, Sony announced a surprise U-turn later that week, with Sony Interactive Entertainment CEO Jim Ryan confirming that PS4 Forbidden West players would now be able to upgrade their games to PS5 for free.