We are continuing to perform tests of possible solutions to restore missing currencies and materials to players. Destiny 2 will remain offline until the issue can be resolved. We will provide another update by 2 PM Pacific.
— Bungie Help (@BungieHelp) January 28, 2020
In an update posted on its support page, the game’s developer said it is aware of the issue and currently working on a fix.
“We are actively investigating an issue where players may have lost some of their Glimmer, Bright Dust, Infusion Materials, and/or other types of game currencies,” it said. “As part of the investigation, we are bringing Destiny 2 offline to prevent further loss of materials.”
It updated at 11am PT: “We believe we have identified the cause of this issue and are working on a fix internally. Destiny 2 will continue to be offline until we have a better understanding of the timeline for this fix.”
The issue was seemingly caused by Destiny 2’s latest 2.7.1 update, which adds a number of bug fixes and balance changes to the online shooter.
Bungie recently said it was unable to promise much-requested cross-platform play will come to Destiny 2.
The developer recently added cross-save support to the online shooter, allowing players to transfer their progress from one platform to another.
However, full cross-play support – which would allow players on Xbox One, PS4 and PC to play together – has not been confirmed, although Bungie stated in July 2019 that it was interested in the feature.
Asked in December if the studio has plans to introduce cross-platform play, Bungie communications director David ‘Deej’ Dague told VGC that while it’s interested in “anything that would bring players together”, managing its resources is an ongoing challenge.
“While we don’t have any promises to make about new features that will come online in the future, I can assure you that there is always a lively conversation at Bungie – as there was for years before we arrived at even cross-save – about things that we could do that would be good for players, and that we want to find the time and resources to invest in and bring to fruition,” Dague said.
“We’re certainly keen to explore anything that would bring players together so that they can share their experiences.”