GameStop is now accepting Cyberpunk 2077 returns and offering full refunds, according to multiple reports.
After the game launched earlier this month with a host of technical problems, CD Projekt pledged to improve the experience with a series of patches but also said customers not wanting to keep it could get their money back.
Sony and Microsoft subsequently began offering refunds to customers who had purchased Cyberpunk 2077 digitally. The former even pulled the game from sale on the PlayStation Store, while Microsoft added a performance warning to the title’s Xbox store page.
Timeline: Cyberpunk's troubled launch
US retailer GameStop initially said it would not accept returns for opened copies of the game, which is standard policy for most retailers, but the company has since changed its tune.
Vice reporter Patrick Klepek said multiple GameStop employees have shown him an internal memo indicating the company is now accepting Cyberpunk 2077 returns, even if the game has been opened.
The memo, which was also obtained by Kotaku, instructs employees to accept returns and label the games as “Defective” before sending them back to GameStop warehouses.
Customers wanting to return Cyberpunk 2077 must do so within 30 days of purchase, it adds.
Cyberpunk 2077’s troubled launch has resulted in CD Projekt shares tumbling over the past 12 days and wiping over $1 billion off the wealth of the company’s founders.
CD Projekt is also facing potential class action lawsuits over its alleged misrepresentation of Cyberpunk 2077.
One law firm and CD Projekt investor said it’s analysing grounds for legal action on the basis of “misrepresentation in order to obtain financial benefits”. Another law firm said it’s investigating potential securities claims on behalf of CD Projekt shareholders, “resulting from allegations that CD Projekt may have issued materially misleading information to their shareholders and investing public.”