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Following quality concerns and customer complaints, Sony removed the game from the PlayStation Store overnight and began offering refunds to players who purchased it through the online marketplace.
“We are not in such discussions with Microsoft at the moment,” CD Projekt president and CEO Adam Kicinski told Reuters.
The highly anticipated RPG released on December 10 following three delays. While the PC version was largely well received in spite of numerous bugs, the game’s performance on consoles has been heavily criticised by fans and the media.
UPDATE: Microsoft has released a statement confirming that it will be offering refunds to all users who purchased a digital version of Cyberpunk 2077:
ORIGINAL STORY CONTINUES: Earlier this week CD Projekt pledged to improve the overall experience via future updates, but also said customers not wanting to keep the game could opt for a refund.
Sony Interactive Entertainment announced the decision to pull the game from its digital marketplace overnight.
“SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” it said. “SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.”
In a statement issued to VGC earlier this week, Xbox suggested its treatment of Cyberpunk 2077 refund requests was consistent with its terms and conditions. Xbox One players who bought the game digitally can request a refund here.
US retailer GameStop is reportedly directing unhappy Cyberpunk 2077 purchasers seeking refunds to CD Projekt. In an internal memo obtained by Vice, GameStop said it will not accept returns for opened copies of the game, which is standard policy for most retailers.
On Monday, CD Projekt said it would release a new Cyberpunk 2077 update within the next seven days targeting bugs, crashes and performance.
Large patches will follow in January and February which “should fix the most prominent problems gamers are facing on last-gen consoles” and bring those versions of the game closer to the PC experience.
Cyberpunk 2077’s troubled launch has resulted in CD Projekt shares tumbling over the past week and wiping over $1 billion off the wealth of the company’s founders.