Hello there, thank you for contacting Spec Ops support. Unfortunately, this is no longer supported after the most recent update. I would be more than happy to help. Thank you. ^RN
— Activision Support (@ATVIAssist) October 1, 2019
Prior to the title’s official launch on Tuesday, Call of Duty Mobile controller support was included in the iOS and Android game’s settings, leading many to believe it would be available upon release.
However, according to a post on the Activision Support Twitter account, the feature was disabled during an update coinciding with the game’s launch window.
[Update 2, October 13: Activision says it hears calls from the Call of Duty: Mobile community to introduce controller support for the game “loud and clear” and is currently testing the feature ahead of its possible introduction.
Update, October 3: Call of Duty Mobile’s brief controller support was a test for “a portion” of live players, Activision has said. However, controller support may be reactivated in the future in the form of separate game lobbies.]
Asked about controller support, an Activision representative tweeted: “Unfortunately, this is no longer supported after the most recent update.”
VGC contacted publisher Activision for comment regarding its plans to offer Call of Duty: Mobile controller support on Tuesday but hadn’t received a response at the time of publication.
Some users initially experienced problems logging in to play the free-to-play game due to “an incredibly high-volume of traffic”, but Activision said these issues were resolved on Tuesday.
Developed by Tencent’s Timi studio, the game brings together maps, modes, weapons and characters from across the Call of Duty franchise, including the Black Ops and Modern Warfare series.
Update, October 4: Call of Duty Mobile has been downloaded over 35 million times across iOS and Android devices, according to publisher Activision.