Hello there, thank you for contacting Spec Ops support. Unfortunately, this is no longer supported after the most recent update. I would be more than happy to help. Thank you. ^RN
— Activision Support (@ATVIAssist) October 1, 2019
Prior to the title’s official launch on Tuesday, Call of Duty Mobile controller support was included in the iOS and Android game’s settings, leading many to believe it would be available upon release.
However, according to a post on the Activision Support Twitter account, the feature was disabled during an update coinciding with the game’s launch window.
Asked about controller support, an Activision representative tweeted: “Unfortunately, this is no longer supported after the most recent update.”
Update November 22: Activision will launch Call of Duty Mobile controller support and the game’s Zombies mode on November 22.
Original story continues: VGC contacted publisher Activision for comment regarding its plans to offer Call of Duty: Mobile controller support on Tuesday but hadn’t received a response at the time of publication.
Some users initially experienced problems logging in to play the free-to-play game due to “an incredibly high-volume of traffic”, but Activision said these issues were resolved on Tuesday.
Developed by Tencent’s Timi studio, the game brings together maps, modes, weapons and characters from across the Call of Duty franchise, including the Black Ops and Modern Warfare series.
Update, October 4: Call of Duty Mobile has been downloaded over 35 million times across iOS and Android devices, according to publisher Activision.