In a message posted on the game’s official support site, the developer said that it “stands by the quality of our products and our services.”
However, it acknowledged that some players feel that Warcraft III: Reforged “does not provide the experience they wanted” and so will begin allowing refunds upon request.
Normally Blizzard sets limits for refund availability on its games, based on time since purchase and whether it has been used.
Reforged released last week and attracted criticism for releasing without many visual upgrades shown in a 2018 pre-release version of the game, when it was billed as “a complete reimagining” of the classic RTS.
Shortly after Reforged’s release Blizzard issued a lengthy statement pledging to add missing features such as leaderboard and clan support.
However, it said it will not add the rebuilt cut-scenes shown in pre-release versions of the game, despite the fact the canned scenes are still being used in marketing videos on its official website.
“We know this update doesn’t address all questions, but we’re committed to the development and support of this game,” it said.
“We hope you’ll keep an eye out for this week’s patch and future updates and let us know what you think as we continue fine-tuning things.”