The bug, which is the latest in a series of issues that have marred the game’s launch, was acknowledged by one of Blizzard’s customer support Twitter accounts.
Blizzard is asking players who have encountered the issue to aid its investigation by providing it with their DXDIAG.
These include server problems that have been exacerbated by distributed denial of service attacks, and the axing of a controversial policy that required all players to have a phone number attached to their Battle.net account in order to access the game.
It said: “Launching Overwatch 2 as a live service comes with amazing opportunities and challenges, both anticipated and unexpected.
“We’ve largely stabilized the game overall, and we’ve made a lot of progress in fixing or improving issues some of you are facing. We’re committed to consistently investigating issues as they arise, working quickly towards fixes, and being transparent with our community on the status of Overwatch 2.
“The team continues to work to deploy further stability updates, with another patch planned for later this week, and we are monitoring the game closely for emergent issues and bugs.”