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Amazon has warned some PlayStation 5 pre-order customers that they may not receive their console on the day of release.
According to multiple reports on social media, the online retailer has been contacting pre-order customers to warn them that high demand could result in delays.
It’s not clear if this issue is only affecting North American customers or also Amazon’s international sites.
“We’re contacting you about your order of PlayStation 5 console to let you know in advance that you may not receive this item on the day it is released due to high demand,” Amazon’s message reads. “We’ll make every effort to get the item to you as soon as possible once released.”
On Saturday PlayStation publicly apologised for the PS5’s pre-order confusion and promised to release more consoles to retailers.
Multiple retailers sold out of PlayStation 5 pre-orders just hours after launch details were announced on Wednesday, despite Sony telling fans that pre-sales for the console would begin starting the day after.
“Let’s be honest: PS5 preorders could have been a lot smoother. We truly apologize for that,” PlayStation said in a Twitter post on Saturday. “Over the next few days, we will release more PS5 consoles for preorder – retailers will share more details. And more PS5s will be available through the end of the year.”
Spokespeople for Game and Walmart told VGC they would soon have more PlayStation 5 consoles available for pre-order via their physical stores. But otherwise many customers have been left frustrated at having been unable to prepare for pre-orders opening.
Daniel Ahmad, senior analyst at Niko Partners, told VGC he expects supply issues for both PlayStation 5 and Xbox Series X this year.
“While production is ramping up and component scarcity is less of an issue than before, we believe that logistics issues will be a barrier for both platform holders to overcome this holiday, with the impact from Covid-19 leading to long shipping times and shortages on store shelves during the launch period.
“We expect Sony and Microsoft to utilise air shipments, which will cost more, to meet demand this year.”